underheard.
Sign in Book a demo

Stop no-shows before tomorrow's shift starts.

Underheard calls your workers before the shift, gets a clear yes or no and finds the gaps while you still have time to fill them.

Book a demoTry a call
A worker talking on her phone before her shift
Tomorrow, 6:00 a.m.
Underheard

Still on for your shift tomorrow?

Worker

Yes. But my ride fell through.

Underheard

Want me to put you through to Jamie?

Answers go back into your ATS

BullhornAviontéTempWorksJobAdderVincere

How do you stop no-shows?

Call every worker before the shift and get a clear answer. Underheard asks about the start time, the site and the ride. You see who is coming and who needs help before your client finds an empty station.

A delivered reminder proves the message went out. A reply tells you whether the worker is coming. Set a cutoff, phone anyone still silent and line up cover while there is time.

Know who's coming before morning.

Underheard calls your whole roster and puts each answer beside the worker. Your recruiter sees the gaps first and confirms every replacement booking.

  • A clear yes with the shift details checked
  • A voicemail and another call on your schedule
  • Cover offered to workers from your own bench

Make the call before cutoff.

  1. 1Confirm at assignment.
    Say the site, role and start time out loud. Get a clear yes before you count the place as filled.
  2. 2Call the day before.
    Give yourself an evening to find cover for an early start. Ask again even if the worker said yes last week.
  3. 3Check the ride.
    Ask how they are getting there. A missing ride becomes a conversation while you can still sort it out.
  4. 4Send the details.
    Text the address, door, site contact and what to bring. Keep it in the same worker thread.
  5. 5Close every gap.
    At your cutoff, anyone still silent needs cover lined up. Your recruiter makes the final booking.

Underheard handles the calls. Your recruiters spend their time on the workers who need a person.

Kollabo put the calls to work.

Kollabo's Underheard agent called job seekers and asked if they were open to work. These are its outreach results.

Each dot is one person called.

1,151

job seekers called

199

said yes

Real customer results from Kollabo, a temporary staffing agency.

Keep every worker in one thread.

Underheard sends the details, makes the call and keeps the answer together. Your recruiter picks up with the context already there.

Send the details in writing.

A text before the call, then the agreed shift details after it. US texting is live.

Hand over with the context.

Underheard gives your recruiter a short spoken summary, then connects the live call.

Call again when you choose.

No answer gets a voicemail and another call at the time you set.

What should each answer trigger?

Give every answer a next step. Underheard records the outcome so your recruiter knows what still needs attention.

  • YesSend the site details and write the confirmation into your ATS.
  • NoOffer the opening to the workers you picked. Your recruiter confirms the booking.
  • Still silentLeave a voicemail and retry on your schedule. Line up cover before your cutoff.
  • Needs helpConnect the worker to your recruiter, with a short spoken summary first.

A worker who needs transport or a different start time has given you something to solve. Deal with it before the shift instead of counting a vague answer as a yes.

Call the list all at once.

One recruiter dials one worker, then the next. Underheard calls the list at once, so you can act on the answers before your cutoff.

The answer lands in your ATS.

Underheard writes the availability, certifications and start date back to the worker’s record. You get the summary, transcript and recording without asking a recruiter to type it all again.

  • Your fields filled from the call
  • Transcript and recording on the worker’s page
  • Calls and messages stay in one thread

Why do temp workers no-show?

Start with what your agency can check. An old confirmation, vague site details or a ride that fell through leaves a gap nobody sees until morning. Underheard asks before the shift so you can act on the answer.

  • Old confirmationCall again before the shift, even if the worker accepted it days ago.
  • Missing detailsSend the door, start time, contact and clothing requirements together.
  • A bad first dayCheck in after the first shift before you book the same worker again.

What belongs in your NCNS policy?

NCNS means no call no show. Write down what counts, how workers report an absence and what happens next. Give every recruiter the same rule and check with the site before recording a missed shift.

  • DefinitionSet the point after start time when no contact counts as a no-show.
  • Call-off channelTell workers where to contact you and how far ahead to report an absence.
  • One recordLog the date, site, shift and reason in the same fields every time.

The policy guides your response after a missed shift. The confirmation call gives you time to prevent the empty place.

How do you track the change?

Compare your own roster week by week. Keep the same cutoff and fields so you can see what changed.

  • Answers at cutoffCount yes, no and silent by client and start time.
  • Gaps found earlyRecord whether your agency or the client spotted each missing worker.
  • Time to coverMeasure from the first known gap to the replacement your recruiter confirms.

You can fill open shifts from your own bench. Underheard offers the work, checks the answer and sends it to your recruiter for the booking.

Questions about preventing no-shows

How do you reduce no-shows in temp staffing?

Call before the shift, get a clear yes or no and treat silence as a gap. Underheard makes the calls and lines up cover before your cutoff.

Do text reminders stop no-shows?

A reply confirms the worker. A delivered message alone leaves the answer open. Underheard follows up by phone and keeps the texts and call together.

Can Underheard call in Spanish?

Yes. Underheard speaks 120+ languages and switches language mid-call, so your workers can answer in the language they speak best.

What happens if nobody answers?

Underheard leaves a voicemail and calls again on your schedule. You set the cutoff for lining up cover.

Can a worker speak to a recruiter?

Yes. Underheard connects the live call after giving your recruiter a short spoken summary.

Who confirms the replacement booking?

Your recruiter. Underheard calls the workers you pick and gets their availability. Your recruiter confirms the booking before it goes out.

Does this work with Bullhorn or Avionté?

Yes. Underheard writes answers back to Bullhorn, Avionté, TempWorks and the rest, with call notes and worker fields filled in.

How much does Underheard cost?

Starting at $1,000 a month.

Is Underheard TCPA compliant?

Yes. Set your contact permissions and calling schedule with Underheard before launch.

How quickly can our agency start?

Set up your agent in 10 minutes. Your whole agency goes live in 4 days.

Find the gap before your client does.

Book a demo
A worker speaking on her phone