Customers cancel.The Exit Surveywon’t tell youwhy.
You get the real reasons your customers cancel, ranked by what to fix first. They come from real 5-minute conversations with the accounts you’re losing, not from another exit survey.
Hear what a live call sounds like.
Try the callThe exit form said “too expensive.” The cause was onboarding.
Exit form
Sorry to see you go.
Before you cancel, tell us why you’re leaving.
UnderHeard call
A form records a guess. A conversation records the reason.
This is what you get.
A live view of every conversation, and what to do about it. Click around, sample data.
underheard.
What you’d see as a client.
Sample dataCustomer Retention Report
underheard
Why your customers actually leave
34 interviews with recently cancelled and at-risk accounts, Q2 2026
Findings at a glance
First-week setup, 21 of 34
Renewal surprises, 14 of 34
Unanswered tickets, 9 of 34
The first pages are shown in full. The rest ships with your report.
Picture month three: accounts that used to cancel in year one are still renewing. The reasons went into the roadmap, not into a dashboard nobody opens.
34 conversations. One report. Three days.
Fixed price. No software, no integration. A customer list is enough.
- You send one list of at-risk and recently cancelled accounts.
- We hold 34 conversations and code every line by theme.
- The ranked report is on your desk in three days.
45 minutes. No commitment.