underheard.Book a demo

Voice Agents that call your talent pool.

Underheard Voice Agents run your availability calls, shift confirmations and check-ins, and write every answer straight into your existing system.

Candidate book
  • Florence BradleyLast call 11 weeks agoDays, Mon to ThuAvailability unknowncallingWritten to CRM
  • Jenny JohnstonLast call 9 weeks agoNights, from the 26thAvailability unknowncallingWritten to CRM
  • Ryan ReyesVoicemail, no replyMornings, Tue to FriAvailability unknowncallingWritten to CRM
  • Dennis OwensLast call 14 weeks agoWeekends, wants moreAvailability unknowncallingWritten to CRM
  • John PorkNote from May: call backBack from Monday, daysAvailability unknowncallingWritten to CRM
1,786 candidatesavailability unknown for 89%5 answers in 4 minutes, written as fieldsbook done by 11:30
Availability calls · Tuesday
  • Florence BradleyAsking about TuesdayTue and Thu, daysOn callAvailable
  • Jenny JohnstonAsking about TuesdayAway until the 26thOn callNot available
  • Ryan ReyesAsking about TuesdayTuesday morning, yesOn callAvailable
  • Dennis OwensAsking about TuesdayNot until 2 SepOn callNot available
  • John PorkAsking about TuesdayTuesday, any shiftOn callAvailable
  • Jennifer HarrisonAsking about TuesdayTuesday, daysOn callAvailable
  • Phoebe CooperAsking about TuesdayOn holiday until MonOn callNot available
  • Amber PorterAsking about TuesdayTuesday, after 2pmOn callAvailable
  • Adrian MorrisAsking about TuesdayYes, both shiftsOn callAvailable
  • Ralph JensenAsking about TuesdayWorking elsewhereOn callNot available
Calling the whole list at once5 of 1,786 shown5 answered, 1,781 still ringingwritten to CRM as they land10 answered, 1,776 still ringingwritten to CRM as they land

How it works

Every candidate gets the call. Every answer lands in the CRM.

Step 01, availability calls

The book is kept warm

The Voice Agent rings the whole book, asks who can work which days, and writes each answer to the candidate record. No fifty-a-day limit.

1,786candidates in the book

89%availability unknown before

Reach out and registerScreening callsAvailability calls and CRM upkeep

The whole book, rung at once

Voice AgentRinging the book

Step 02, the shift

A shift comes in

Every matching candidate is rung at once. First to confirm gets the shift, and the confirmation is on the record before the phone is down.

A shift comes in

Three sources, one record

Voice AgentMatching the shift

Step 03, the follow-through

Confirmed, checked in, chased

The evening-before call that stops the no-show, then the check-in, the timesheet and the expiring certificate, chased until they are in.

Pre-shift confirmationsPost-shift and paperwork

Running on its own

Voice AgentAfter the shift
  • Pre-shift confirmationFlorence, tomorrow 06:00, confirmed
  • Post-shift check-inHow did the shift go
  • Timesheet chasedPending
  • Certificate expiryPending

The comparison

A coordinator’s day, next to a Voice Agent’s.

Your current worker

  • £24,000 salary
  • + employer’s National Insurance
  • + pension
  • + holiday and sick cover

£30,400

a year

Underheard Voice Agent

64% cheaper

  • Calls in parallel
  • Works weekends
  • Never off sick

Rings, listens, writes the answer into your CRM, rings the next one.

Keep your coordinators. Give the redialling to the Voice Agent.

Who it’s for

Built for UK agencies.

  • IndustrialWarehouse, production, FLT
  • Care & nursingHCAs, support workers, nurses, NHS frameworks
  • HospitalityHotels, kitchens, front of house
  • EducationSupply teaching, TAs, cover
  • EventsCrew, stewards, bar staff
  • DrivingHGV, van, multi-drop
  • GDPRcompliant
  • PECRcompliant
  • EU hosteddata stays in the EU

FAQ

Common questions.

The five we hear most, answered short. Bring the rest to the demo.

Book a demo
Does it write to Bullhorn, Vincere, itris, Voyager or Firefish?

Answers land in the candidate record as fields, not call notes. Bring your CRM to the demo and we will walk through how yours connects.

What happens when a candidate wants a human?

The Voice Agent says what it is and never argues. A candidate who asks for a person is flagged to your team, with what was said so far on the record.

Is this allowed under GDPR and PECR?

These are calls to candidates who registered with you, about the work they registered for. We go through consent, records and your obligations at the demo, not in a footnote.

What happens when nobody answers?

No answer still updates the record: the attempt is logged and the Voice Agent tries again later. Nothing is marked available on a guess.

How long does setup take?

That depends on your CRM and the size of your book, so we would rather show you than promise a number. The 30-minute demo covers what setup involves, end to end.

Book a demo

Find out how Underheard can save you time and money.

30 minutes: where a Voice Agent fits your agency, the product, and an example call, live.