Fill open shifts fast from your bench.

Start with eligible workers already on your books and call them together. Give everyone the same site, hours and job details. Underheard handles those conversations while you confirm the people who say yes.

For a US temp or light-industrial agency, the first list should fit the actual order. A familiar site, the right skills and a current availability check give your recruiter useful answers. Underheard finds top matches for the job order, and you choose who gets called.

• Rush orderAdd the places your client needs and offer the shift to your eligible bench at once.
• Call-offUnderheard takes the absence, updates the shift and calls the next workers you picked.
• Open orderKeep reaching the remaining workers while your recruiters confirm the available names.

Ask about the whole shift. Someone who can start at two but must leave at six has given you a different answer. Underheard records the detail so your recruiter can resolve it before approving the place.

Your temp staffing fill rate is the share of requested places your agency fills. For shift work, count worker places. One order asking for several workers creates several places to fill.

• CalculationDivide confirmed worker places by requested worker places, then multiply by 100.
• CutoffUse the same point before each shift when you count confirmed places.
• BreakdownCompare the same client, role and start time, with rush orders shown separately.

Use a separate count for workers who actually arrive. That keeps your fill rate useful for booking decisions and your attendance record useful for spotting no-shows. A worker saying yes gives you a booking to review. Count the place as filled after your recruiter confirms it.

Underheard gives you availability answers and writes them to your ATS. You can trace a confirmed place back to the worker’s call and see which open places still need action.

Measure from the moment a place opens to the moment your recruiter confirms its replacement. Keep the original opening time when a worker declines. That shows how long your client’s gap remained open.

Compare recent shifts with similar notice, skills and sites. Track recruiter dialing time alongside the minutes to fill. Underheard calls the list together, so your team can work through available names as answers arrive.

• Calls madeShows how much of your chosen bench received an attempt.
• Available workersShows who can take the specific hours and meet the shift requirements.
• Confirmed placesShows the bookings your recruiter approved against the client’s request.

Review these counts together. More calls help you reach the bench. Confirmed bookings tell you how much of the order your desk has filled.

Give the worker clear instructions after approval and check again before the start. Underheard handles attendance confirmations and reminders, so a changed answer reaches your desk while you can arrange cover.

Set your callback schedule and the point when an unanswered offer needs another worker. Keep each attempt in the same thread. Your next recruiter can pick up the work with the offer and the latest answer in view.

A quiet bench also needs fresh availability. Underheard calls workers who have been out of touch and records whether they want work. You build the next call list from their current answers.

For the next part of the shift, see how to stop no-shows. You can also try Underheard’s staffing call before bringing your own open order to a demo.