Staffing automation that frees your recruiters.

Start with the repeated task that holds up your next placement. Automate screening when applicants wait for a first call. Choose availability checks when recruiters spend their day chasing workers. Choose record updates when typing keeps your team from making the next call.

Staffing automation handles the calls, messages and data entry around those tasks. Underheard asks your job questions, gets current answers and saves them where your recruiters work. You choose the starting point by looking at your branch's workload.

Count the time spent on each task, including follow-up and checking the result. Pick the biggest bottleneck with clear rules and usable worker records. Give every outcome a next step before you add another workflow.

Give Underheard the requirements for the job you are filling. It calls applicants when they apply, explains the role and asks the questions your recruiter needs answered. Keep those questions specific to the work.

• Shift and startAsk which shift the applicant can work and when they can begin. Save a clear answer for this opening.
• Site and travelGive the location and ask whether the applicant can get there for the required start.
• Skills and qualificationsAsk about relevant experience and required certifications. Give your recruiter the answers to review.
• Questions for your teamRoute a request for a recruiter into a live hand-off, with the context spoken first.

Underheard speaks 120+ languages and switches language mid-call. Your applicant can explain their experience in the language they speak best. You keep hiring decisions and client commitments with your recruiters.

Your recruiter owns hiring decisions, unusual cases and promises to the client. Underheard handles the repeated calls and record updates, then brings your team the answers. Give every workflow a person who can act on them.

• Clear interestReview the worker’s answers against the job and confirm the booking before it goes out.
• A question or exceptionTake the live call after Underheard gives you a short spoken summary.
• An unanswered callKeep the worker marked as awaiting an answer. Use voicemail and your callback schedule to follow up.

Build from the result you need in the worker record. For screening, that means the job questions answered. For availability, that means interest in a specific shift. For data entry, that means the right fields filled and ready for your recruiter.

Compare the time your team spends on the same task before and after automation. Include the time spent reviewing calls, fixing records and dealing with exceptions. You need the full workload to judge the change.

• Hours freedSubtract the time your team still spends on the task from the time it took before. Use the same workload for both.
• Capacity valueMultiply hours freed by your loaded hourly cost. Subtract software, setup and monitoring costs for the same period.
• Placement resultsTrack actual starts separately. A call answered or a worker interested is a step toward a placement.

Time freed gives your team capacity for more work. Count cash savings only when a cost actually falls. Review whether recruiters use the extra time for client conversations, placements or support for workers.

Add the next task where work still waits. After screening, connect availability checks to your open shifts. After record updates, use the current worker details to find people for the next job order.

Underheard also handles onboarding touchpoints, attendance confirmations, first-week check-ins and document-expiry reminders. Keep the same approach as you expand. Define the trigger, the answer you need, the ATS field and the recruiter who takes over.

For a shift that needs people now, see how to fill open shifts. For workers already assigned, use confirmation calls to stop no-shows. Choose the workflow that removes the next delay in your own branch.