EU data residency
Customer conversation data, stored in Europe.
Interview transcripts are personal data, and your legal team knows it. Underheard is built in Europe, stores conversation data in the EU, and operates under GDPR. For many teams in the DACH region, that single fact decides the shortlist.
What that means in practice
How the category compares
Most AI interview platforms are US companies, and their own privacy policies say where the data goes. If data residency is a requirement rather than a preference, read those policies before you shortlist.
| Underheard | Typical US platforms | |
|---|---|---|
| Conversation data hosting | EU | United States (Listen Labs and Strella state US storage or processing in their privacy policies) |
| EEA transfers | Data stored in the EU | Standard contractual clauses to the US |
| GDPR | Yes, EU-based operation | Compliance programs vary; check each vendor |
| EU-language interviews | 31 languages including German, French, Italian | Varies |
Competitor statements are from their public privacy policies, checked on 10 August 2026: see the detailed comparisons for Listen Labs, Outset and Strella. If something has changed, tell us at support@underheard.ai and we will correct it.
Frequently asked questions
Where is my interview data stored?
Customer conversation data, including transcripts, is stored in the EU and stays in your workspace, where you can export it or remove it at any time.
Is a data processing agreement available?
Yes, on request for every workspace, and your legal or procurement questions are answered directly by the founding team.
Are the interviews themselves GDPR compliant?
Yes, by design. Every interview is a voluntary invitation with explicit consent, customers can decline without any consequence, and the data collected is limited to the conversation itself.
Do US-based alternatives really process data in the US?
Several state it plainly in their own privacy policies: Listen Labs describes primary storage on US servers and Strella describes processing and storage in the United States, both relying on standard contractual clauses for EEA transfers. Always verify against the current policy of any vendor you evaluate.
Can I run interviews in German?
Yes. Interviews run in German and 30 other languages, and the report comes back in the language your team works in.
What does it cost?
Underheard walks you through pricing in a short demo, once we know who you want to hear from, in your time zone.