Comparison
Looking at Outset? See the price first.
Outset is a capable enterprise research platform for AI-moderated studies. Its pricing page has no numbers: seeing a price means booking a demo for a custom quote. UnderHeard publishes every price, starts at €25 per month, and you can be running interviews today.
UnderHeard
From €25 per month, billed yearly
Every price is published. No call required to see a number.
- Free plan: 30 interview minutes per month
- Self-serve signup, live in five minutes
- Team plans from €499 per month
- EU data hosting, five languages, GDPR ready
- Ranked report with real quotes in three days
Outset
Not published
Their pricing page offers custom pricing through a demo, with no numbers shown.
- Demo and sales conversation to see cost
- No free plan or trial listed on their site
- Enterprise platform for qual and quant studies
- No EU data residency advertised; EEA transfers to the US under standard contractual clauses, per their privacy policy
- SOC 2 Type II and HIPAA compliance listed
Side by side
| UnderHeard | Outset | |
|---|---|---|
| Published pricing | Yes, from €25 per month | No, custom quote via demo |
| Free plan | Yes, 30 interview minutes per month | None listed |
| Self-serve signup | Yes | No, demo-gated |
| Time to first interview | Minutes | A sales cycle |
| Interview style | Real five-minute voice conversations with adaptive follow-ups | AI-moderated video, voice and text studies |
| What you get | One ranked report: themes, quotes, a recommendation, in three days | Study insights across qual and quant methods |
| Data hosting | EU | No EU residency advertised; US transfers under standard contractual clauses |
| Best for | Teams who want answers from their own customers, at a published price | Enterprise research teams running multi-method studies |
Outset details are from outset.ai, its pricing page and privacy policy, checked on 10 August 2026. If something has changed, tell us at support@underheard.ai and we will correct it.
An honest read
Choose UnderHeard if
- You want to know the price before you talk to anyone
- You want to interview your own customers, starting today
- You want a free plan to prove the value before paying
- EU data hosting matters to your legal or procurement team
- You want one ranked answer, not a stack of research artifacts
Choose Outset if
- You run video-based studies with stimuli and prototypes
- You need qual and quant methods in one enterprise platform
- Your procurement requires HIPAA or a SOC 2 Type II paper trail
- You have a dedicated research team and an enterprise budget
Frequently asked questions
How much does Outset cost?
Outset does not publish prices; its pricing page states that pricing is not one-size-fits-all and offers a custom quote through a demo. UnderHeard publishes every price: individual plans from €25 per month and team plans from €499 per month, with a free plan to start.
Is UnderHeard really self-serve?
Yes. You can sign up, run your first interviews on the free plan, and upgrade from inside the product. A demo is there if you want one, never a requirement.
Where is my interview data hosted?
UnderHeard hosts customer conversation data in the EU and operates under GDPR. Outset advertises GDPR compliance but no EU data residency; its privacy policy describes transfers from the EEA to the United States under standard contractual clauses.
Do the two products do the same thing?
They overlap on AI-moderated interviews but serve different jobs. UnderHeard interviews your own customers by voice and ranks every conversation into one report of what to fix first. Outset is built for enterprise research teams running multi-method studies.
Can I try UnderHeard before paying?
Yes, two ways: the free plan gives you 30 interview minutes every month without a card, and new workspaces get two weeks of the full Team plan free.
What does the report look like?
Recurring themes ranked by how often customers raised them, real quotes as evidence, and a concrete recommendation, delivered in three days. There is a sample report you can read before signing up.