Comparison
Looking at Outset? Hear your own customers.
Outset is a capable enterprise research platform for AI-moderated studies. It is built for research teams running multi-method studies. Underheard talks with your own customers, keeps their conversations in the EU, and ranks every call into one report in three days.
Underheard
Your own customers
Conversations with the people who already buy from you, with data stored in the EU.
- Real five-minute voice conversations with adaptive follow-ups
- Invite them by link, phone, WhatsApp, email or SMS
- Data stored in the EU, 31 languages, GDPR ready
- Ranked report with real quotes in three days
Outset
Enterprise studies
AI-moderated qual and quant studies for research teams.
- Enterprise platform for qual and quant studies
- No EU data residency advertised; EEA transfers to the US under standard contractual clauses, per their privacy policy
- SOC 2 Type II and HIPAA compliance listed
Side by side
| Underheard | Outset | |
|---|---|---|
| Interview style | Real five-minute voice conversations with adaptive follow-ups | AI-moderated video, voice and text studies |
| What you get | One ranked report: themes, quotes, a recommendation, in three days | Study insights across qual and quant methods |
| Data hosting | EU | No EU residency advertised; US transfers under standard contractual clauses |
| Best for | Teams who want answers from their own customers, with data stored in the EU | Enterprise research teams running multi-method studies |
Outset details are from outset.ai, its pricing page and privacy policy, checked on 10 August 2026. If something has changed, tell us at support@underheard.ai and we will correct it.
An honest read
Choose Underheard if
- You want to interview your own customers, starting today
- You want reasons with real quotes as evidence, in three days
- EU data storage matters to your legal or procurement team
- You want one ranked answer, not a stack of research artifacts
Choose Outset if
- You run video-based studies with stimuli and prototypes
- You need qual and quant methods in one enterprise platform
- Your procurement requires HIPAA or a SOC 2 Type II paper trail
- You have a dedicated research team and an enterprise budget
Frequently asked questions
How much does Outset cost?
Outset does not publish prices; its pricing page states that pricing is not one-size-fits-all and offers a custom quote through a demo. Underheard walks you through pricing in a short demo, once we know who you want to hear from.
Who does Underheard interview?
Your own customers, from a list you already have or a link you share. No recruited panel, and no integration needed to start.
Where is my interview data hosted?
Underheard stores customer conversation data in the EU and operates under GDPR. Outset advertises GDPR compliance but no EU data residency; its privacy policy describes transfers from the EEA to the United States under standard contractual clauses.
Do the two products do the same thing?
They overlap on AI-moderated interviews but serve different jobs. Underheard interviews your own customers by voice and ranks every conversation into one report of what to fix first. Outset is built for enterprise research teams running multi-method studies.
Can I try Underheard before paying?
Yes. Create a study for free in the Studio, or try the conversation demo on our homepage and take an interview yourself.
What does the report look like?
Recurring themes ranked by how often customers raised them, real quotes as evidence, and a concrete recommendation, delivered in three days. There is a sample report you can read before signing up.