Comparison
Looking at Listen Labs? Hear your own customers.
Listen Labs is an enterprise AI research platform, and a strong one. It is built around recruited panels and stores data in the United States. Underheard talks with your own customers, keeps their conversations in the EU, and ranks every call into one report in three days.
Underheard
Your own customers
Conversations with the people who already buy from you, with data stored in the EU.
- Real five-minute voice conversations with adaptive follow-ups
- Invite them by link, phone, WhatsApp, email or SMS
- Data stored in the EU, 31 languages, GDPR ready
- Ranked report with real quotes in three days
Listen Labs
Recruited panels
An enterprise AI research platform, and a strong one.
- Enterprise research platform with recruited panels
- Data stored on servers in the United States, per their privacy policy
- Research decks and highlight reels as output
Side by side
| Underheard | Listen Labs | |
|---|---|---|
| Interview style | Real five-minute voice conversations with adaptive follow-ups | In-depth async studies with participants recruited from a panel |
| What you get | One ranked report: themes, quotes, a recommendation, in three days | Research decks, personas and highlight reels |
| Data hosting | EU | United States, per their privacy policy |
| Best for | Teams who want answers from their own customers, with data stored in the EU | Enterprise insights teams running recruited-panel studies at scale |
Listen Labs details are from listenlabs.ai and its public legal pages, checked on 10 August 2026. If something has changed, tell us at support@underheard.ai and we will correct it.
An honest read
Choose Underheard if
- You want to interview your own customers, not a recruited panel
- You want reasons with real quotes as evidence, in three days
- EU data storage matters to your legal or procurement team
- You want one ranked answer, not a stack of research artifacts
Choose Listen Labs if
- You need participants recruited for you at enterprise scale
- You run concept tests and brand studies across many markets
- Leadership expects polished research decks and highlight reels
- You have a dedicated research team and an enterprise budget
Frequently asked questions
How much does Listen Labs cost?
Listen Labs does not publish pricing on its website; getting a number requires booking a demo. Underheard walks you through pricing in a short demo, once we know who you want to hear from.
Who does Underheard interview?
Your own customers, from a list you already have or a link you share. No recruited panel, and no integration needed to start.
Where is my interview data hosted?
Underheard stores customer conversation data in the EU and operates under GDPR. Listen Labs states in its privacy policy that data is primarily stored on servers in the United States.
Do the two products do the same thing?
They overlap on AI-moderated interviews but serve different jobs. Underheard interviews your own customers and ranks every conversation into one report of what to fix first. Listen Labs runs recruited-panel research studies for enterprise insights teams.
Can I try Underheard before paying?
Yes. Create a study for free in the Studio, or try the conversation demo on our homepage and take an interview yourself.
What does the report look like?
Recurring themes ranked by how often customers raised them, real quotes as evidence, and a concrete recommendation, delivered in three days. There is a sample report you can read before signing up.