AI interview platform
The AI interview platform for your own customers.
Underheard runs real five-minute voice conversations with your customers, led by an AI interviewer that asks the follow-up a survey never can, and ranks every call into one report of what to fix first. In 31 languages, with data stored in the EU.
What is an AI interview platform?
An AI interview platform replaces questionnaires with actual conversations. Instead of a form, each customer gets a short spoken interview: an AI interviewer asks a question, listens to the answer, and follows up on what was actually said. The platform then does the analysis a research team would: it finds the recurring themes across every conversation, ranks them by how often they come up, and backs each one with real quotes. You get the depth of interviews at the volume of a survey.
How Underheard works
Pick who to hear from
Share a link, embed it in your product, or import a list. Cohorts build in five minutes; no integration needed to start.
The AI makes the calls
Real five-minute conversations by web, phone, WhatsApp, email invite or SMS, in 31 languages. Pauses and hesitation get coded like words do.
The report writes itself
Recurring themes ranked by evidence, real quotes under each, and a concrete recommendation, in three days.
What teams use it for
Why teams pick Underheard
Frequently asked questions
How is an AI interview different from a survey?
A survey records the answer a person chooses from your options. An AI interview listens to what they actually say and asks the follow-up that finds the cause behind the first polite answer. The output is reasons with evidence, not counts.
Do people really talk to an AI interviewer?
Yes. The interviews are voluntary, short and feel like a considerate conversation, which is why completion runs far ahead of long questionnaires. Every invitation can be declined without consequence.
How long does an interview take?
Around five minutes. That respects the customer's time and still leaves room for the follow-up questions that make the conversation worth having.
What does an AI interview platform cost?
It depends on how many customers you want to hear from and on which channels. Underheard walks you through pricing in a short demo, once we know who you want to hear from.
Which channels are supported?
Web link, embed, phone call, WhatsApp, email invite and SMS. Web is the fastest way to start and needs no integration.
What do I get at the end?
One ranked report: recurring themes ordered by how often customers raised them, real quotes as evidence, and a concrete recommendation, delivered in three days, next to a live dashboard.