For HR teams
UnderHeard talks to your employees every quarter and turns every conversation into one ranked report.
UnderHeard report
Finding 01Teams are covering open roles on top of their jobs.
Cohorts build themselves from your HR system. Five minutes, no integration.
It speaks, listens, and takes notes on every answer.
Pauses, hesitation and tone get coded like words do.
Ranked reasons, real quotes, and a recommendation, in three days.
Every conversation compounds into one answer you can act on.
WhatsAppIn-appEmail inviteSMSWeb link
HubSpotSalesforce
Intercom
Zendesk
Stripe
Zapier
A live view of every conversation, and what to do about it.
What 124 conversations said
124 conversations, three days, one report. Ranked by how often employees raised it, unprompted.
"We lost Dana in March and her accounts just landed on us. Nobody asked, they just showed up in my queue."Interview 18, minute 03
"In January the goal was enterprise customers. In March it was the new product. My team just kept doing both."Interview 96, minute 06
Selin K.Quarterly check-inStaffing gaps5:12
Marek J.New joiner, month threeMeeting overload4:47
Ida B.Post-review follow-upUnclear priorities6:03
Theo W.Quarterly check-inStaffing gaps5:38
Priya N.Pulse score follow-upPay transparency4:21Insight
Most workload complaints come from just two teams, support and onboarding. The other teams are fine.
Insight
Priority changes reach employees weeks late, usually through a slide or a rumor. They want to hear changes directly, when they happen.
Signal
People paused longest before the pay questions. Several asked first whether their manager would hear the recording.
Quote
"My calendar is full of meetings about work I never get time to do."
Employee listening is a structured way to hear what employees experience at work, in their own words. UnderHeard turns those conversations into ranked themes so HR leaders can see what needs attention first.
An engagement survey records a score and a fixed answer. UnderHeard follows up in conversation, so employees can explain the workload, manager communication, career, or policy issue behind the score.
Employees can speak without their responses being presented as a manager-level performance record. Reports group recurring themes and remove the need to expose an individual employee's answer when discussing patterns.
Access is set around the listening program. HR can keep raw conversations restricted and share the ranked findings, approved quotes, and recommended actions with leaders who need to act.
Employees can be invited through Web, Phone, WhatsApp, In-app, Email, and SMS. Choose the channel that fits the workforce, whether people work at desks, in the field, or across shifts.
Run them after meaningful moments such as onboarding, a reorganisation, a benefits change, a performance cycle, or a quarterly check-in. A regular cadence also shows whether a concern is improving or repeating.
Yes. HRIS data can define the employee group, timing, and context for a conversation, such as new joiners or a specific location. The report stays focused on the themes employees raise.
Yes. UnderHeard supports HRIS, Slack, Teams, and custom integrations so invitations and findings can fit the systems your HR team already uses.
HR receives a live view of conversations, a ranked report of repeated themes, supporting quotes, and clear actions. That makes it easier to move from an engagement signal to an accountable response.
It can replace broad engagement-survey follow-ups where a score alone does not explain the problem. Teams can also use it alongside pulse surveys, exit interviews, and other existing listening programs.
