SFF Studio
The #1 AI Agent Platform for Short-Term Rentals
Voice conversations with your guests and owners at the moments that matter, turned into one report you can act on.
TRUSTED BY:
You'll be talking with an AI assistant. The conversation is transcribed; the audio is not recorded. How your data is handled
Make hearing your owners your competitive advantage.
Cohorts build themselves from your owner list. Five minutes, no integration.
It speaks, listens, and takes notes on every answer.
Pauses, hesitation and tone get coded like words do.
Ranked reasons, real quotes, and a recommendation, in three days.
Every conversation compounds into one answer you can act on.
Wherever your guests book. Whatever runs your portfolio.
WhatsAppIn-appEmail inviteSMSWeb link
AirbnbVrbo
Booking.comGuestyHostawayLodgifyOwnerRezReplace surveys with real conversations.
This is what you get.
What 30+ owner conversations said
30+ conversations, three days, one report. Ranked by how often owners raised it, unprompted.
"I found out from a guest review that my place was even booked last month."Interview 07, minute 14
"The dishwasher took three weeks. The guest review mentions it twice."Interview 19, minute 07
Mara K.Owner, 4 unitsProactive updates5:12
Jonas R.Owner, 2 unitsReporting context4:47
Sofia L.Renewal aheadSurprise costs6:03
Tomas E.Left in JuneProactive updates5:38
Lea M.Owner, 12 unitsTrust at scale4:21Insight
Owners hear about problems before they hear about progress. The silence in between is where trust erodes.
Insight
Monthly reports show numbers without explaining what changed. Owners want the story behind them.
Signal
Communication drops as the portfolio grows. The owners with the most units hear the least.
Quote
"Nobody wants to admit they felt ignored."
Frequently asked questions
Can I start without connecting our property management system?
Yes. Start with a plain owner or guest list. No system connection is required to begin.
What information do you need to start?
Provide names and mobile numbers or email addresses for the people you want to hear from.
Does Underheard support HubSpot?
Yes. HubSpot is supported for teams that want their customer conversations connected to their existing stack.
Can you build a custom CRM or PMS integration?
Yes. Enterprise includes custom PMS, CRM, and API integrations for teams that need a tailored connection.
How long is each conversation?
Each conversation takes five minutes and gets beyond the first answer to the reason that matters.
How quickly do we receive the report?
Your ranked report arrives in three days, with reasons, real quotes, and recommendations for what to improve first.
Can we choose the owner or guest cohort?
Yes. Choose the cohort that matters to your portfolio, then provide the list to begin the study.
Do people need to install an app?
No. Underheard reaches people through the conversation channel selected for the study.
How is personal data handled?
Only the information needed to contact people is required. Interviews happen only with explicit consent, the audio is never recorded, and a data processing agreement is available on request.
Can this work across multiple markets?
Yes. Enterprise supports multi-brand and multi-market teams with custom conversation volume.