For short-term rentals
UnderHeard talks to guests after checkout and turns every conversation into one ranked report.
UnderHeard report
Finding 01Guests struggle to get into the property.
Cohorts build themselves from your PMS. Five minutes, no integration.
It speaks, listens, and takes notes on every answer.
Pauses, hesitation and tone get coded like words do.
Ranked reasons, real quotes, and a recommendation, in three days.
Every conversation compounds into one answer you can act on.
WhatsAppIn-appEmail inviteSMSWeb link
HubSpotSalesforce
Intercom
Zendesk
Stripe
Zapier
A live view of every conversation, and what to do about it.
What 124 conversations said
124 conversations, three days, one report. Ranked by how often guests raised it, unprompted.
"We landed at eight and got the door code at ten. Two hours in a rental car outside the house."Interview 19, minute 02
"The couch had stains and the bathroom floor was wet when we arrived. We cleaned up ourselves before we even unpacked."Interview 102, minute 03
Maren H.Checked out in JuneCheck-in friction5:12
Kofi A.Checked out in MayCheck-in friction4:47
Sana R.Left a four-star reviewListing vs reality6:03
Jorge P.Repeat guestCleanliness5:38
Elin T.Cut the stay shortSlow responses4:21Insight
Most check-in problems happened in the evening, exactly when nobody was reachable.
Insight
The complaints are rarely about the property itself. They are about photos that promised something else.
Signal
Several of these guests had left five-star reviews. On the phone they talked for minutes about what went wrong.
Quote
"Nice place. I'm just not fighting that lockbox again."
Yes. Start with a plain guest list. No PMS connection is required to begin.
Provide each guest’s name, mobile number or email address, and departure date.
Yes. HubSpot is supported for teams that want their customer conversations connected to their existing stack.
Yes. Enterprise includes custom PMS, CRM, and API integrations for teams that need a tailored connection.
Each conversation takes five minutes and focuses on what guests experienced after their stay.
Your ranked report arrives in three days, with reasons, real quotes, and recommendations for what to improve first.
No. UnderHeard reaches guests through the conversation channel selected for the study.
Yes. Choose the guest cohort that matters to your operation, then provide the list to begin the study.
Only the information needed to contact guests is required. Interviews are recorded only with explicit consent, and every study runs under a data processing agreement.
Yes. Enterprise supports multi-brand and multi-market teams with custom conversation volume.
