Churn prevention for SaaS
UnderHeard calls your at-risk and cancelled customers, gets the real reason in a five-minute conversation, and ranks what to fix first. Not another exit survey nobody answers.
UnderHeard report
Finding 01Customers never reach a useful first result.
Cohorts build themselves from your CRM. Five minutes, no integration.
It speaks, listens, and takes notes on every answer.
Pauses, hesitation and tone get coded like words do.
Ranked reasons, real quotes, and a recommendation, in three days.
Every conversation compounds into one answer you can act on.
WhatsAppIn-appEmail inviteSMSWeb link
HubSpotSalesforce
Intercom
Zendesk
Stripe
Zapier
A live view of every conversation, and what to do about it.
What 124 conversations said
124 conversations, three days, one report. Ranked by how often customers raised it, unprompted.
"The import failed at the same row every time. I told myself I'd sort it out on the weekend and I just never did."Interview 12, minute 03
"Nobody told us the price was going up. Accounting forwarded me the invoice and that was the first I heard of it."Interview 87, minute 05
Mara K.Cancelled in MayFirst-week friction5:12
Jonas R.Cancelled in MayFirst-week friction4:47
Sofia L.At risk, renewal aheadPricing surprises6:03
Tomas E.Cancelled in JuneSupport continuity5:38
Lea M.At risk, usage droppedProving the value4:21Insight
54 of the 74 first-week mentions were about the first data import. Most customers hit an error there and never gave it a second try.
Insight
Only 12 customers complained about the price itself. The other 37 complained that nobody told them before the invoice arrived.
Signal
Customers talked about pricing calmly. The frustration in their voices came out on the support questions.
Quote
"My boss asked what we were getting out of it and I didn't have a good answer. That was kind of it."
