SFF Studio
The #1 AI Agent Platform for Food & Beverage
Two-minute voice conversations with your guests right after the meal, turned into one report on what they never tell the waiter.
TRUSTED BY:
You'll be talking with an AI assistant. The conversation is transcribed; the audio is not recorded. How your data is handled
Make hearing your guests your competitive advantage.
A card in the bill folder, a small stand on the table. We bring them, you place them.
One scan opens the conversation in the browser. No app, no form, two minutes.
Pauses, hesitation and tone get coded like words do.
Ranked reasons, real quotes, and a recommendation for what to fix first.
Every conversation compounds into one answer you can act on.
Scan and talk for two minutes. Any language.
Wherever your guests sit. Whatever they speak.
Replace review scores with real conversations.
Live transcript
By the mains we gave up talking over the music.
Theme: Too loud to talkINSIGHT
Mains arrive lukewarm out there
raised by 32 of 124
What 124 conversations said
This is what you get.
A live view of every conversation, and what to do about it.
What 124 conversations said
124 conversations, one report. Ranked by how often guests raised it, unprompted.
"We ordered the mixed grill for four and the lamb came maybe ten minutes after everything else. My father had finished by then."Conversation 19, minute 01
"I was sitting across from my wife and we had to lean in to hear each other. We skipped dessert and went somewhere else for coffee."Conversation 102, minute 02
Amira K.Dinner for four, FridayLong gap between courses2:12
Jonas B.Business lunchToo loud to talk1:47
Sana R.Left a four-star reviewMains arrived lukewarm2:31
Jorge P.Regular, comes monthlyHard to get a waiter's attention2:05
Elin T.Skipped dessertToo loud to talk1:52Insight
Lukewarm mains and unreachable waiters come from the same place: almost all of those guests sat on the terrace.
Insight
Without being asked, guests praise the bread and being greeted by name at the door.
Signal
Several of these guests told the waiter everything was fine. In the conversation they spent two minutes on what went wrong.
Quote
"The food was good. I just won't book it for a client lunch again, we had to repeat everything twice."
How the free pilot works.
We bring the cards
Printed cards for the bill folder and a small stand for the table, in Arabic and English. Your code is set up before we arrive.
Guests scan and talk
Two minutes in the browser, in the language they prefer. Your team does not have to ask, explain or collect anything.
You read what they said
Every conversation lands in your dashboard with the transcript and the ranked reasons. At the end we walk you through the report.
Frequently asked questions
What does the pilot cost?
Nothing. The pilot is free for the selected venues, including the printed cards and the report.
Do we need to connect our POS or reservation system?
No. The pilot runs on a QR code alone. Nothing is installed and nothing is integrated.
What do we get physically?
Printed cards for the bill folder and small table stands, in Arabic and English, all carrying your venue's own code. We deliver them to you.
What does our team have to do?
Put the card in the bill folder and mention it when the bill arrives. That is all.
How long is each guest conversation?
Each conversation takes two minutes and focuses on what the guest experienced during the visit.
Do guests need an app or a phone number?
No. Scanning the code opens the conversation in the phone's browser. No app, no sign-up, no phone number.
Which languages can guests speak?
Underheard speaks 31 languages, including Arabic, English, Hindi, Urdu and Tagalog. Guests answer in the language they are most comfortable in.
How is this different from a rating or a review?
A rating gives you a number. A conversation tells you the dish, the table, the night and the reason. Guests say out loud what they would not type into a form or tell the waiter.
When do we see results?
Conversations appear in your dashboard as they happen. The ranked report builds up as more guests talk.
What happens to guest data?
No contact details are needed to take part. Conversations happen only with explicit consent, the audio is never recorded, and a data processing agreement is available on request.
Can we run this across several locations?
Yes. Each location gets its own code and its own report.