SFF Studio
The #1 AI Agent Platform for Customer Conversations
Voice agents that call your customers at the moments that matter and write every answer into your systems.
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Get a call from our Voice Agent
Enter your number and pick up. The call is in English.
One demo call per number, please.
Ringing you now.
Keep your phone handy. The Voice Agent introduces itself and takes it from there.
How Underheard works.
From the moment you choose, to a real conversation, to something done about it.
Checkout, an application, a cancellation, the event ending. You pick the moment and the people; the agent takes it from there.
It rings in your name, speaks, listens, and takes notes on every answer.
Pauses, hesitation and tone get coded like words do.
A complaint opens a ticket. A yes books the slot. Anything that needs a person is handed to one, with the context attached.
Fields, tags, transcripts and next actions are written to your CRM, ATS or PMS the moment the call ends.
Wherever your customers are. Whatever your stack.
WhatsAppIn-appEmail inviteSMSWeb link
HubSpotSalesforce
Intercom
Zendesk
Stripe
SlackBullhornMews
ZapierConversations that do something.
This is what you get.
A live view of every conversation, and what was done about it.
What 124 conversations said
124 conversations, three days, one report. Ranked by how often customers raised it, unprompted.
"The import failed at the same row every time. I told myself I'd sort it out on the weekend and I just never did."Interview 12, minute 03
"Nobody told us the price was going up. Accounting forwarded me the invoice and that was the first I heard of it."Interview 87, minute 05
Mara K.Cancelled in MayFirst-week friction5:12
Jonas R.Cancelled in MayFirst-week friction4:47
Sofia L.At risk, renewal aheadPricing surprises6:03
Tomas E.Cancelled in JuneSupport continuity5:38
Lea M.At risk, usage droppedProving the value4:21Insight
54 of the 74 first-week mentions were about the first data import. Most customers hit an error there and never gave it a second try.
Insight
Only 12 customers complained about the price itself. The other 37 complained that nobody told them before the invoice arrived.
Signal
Customers talked about pricing calmly. The frustration in their voices came out on the support questions.
Quote
"My boss asked what we were getting out of it and I didn't have a good answer. That was kind of it."
