Comparison
Looking at Listen Labs? See the price first.
Listen Labs is an enterprise AI research platform, and a strong one. It also does not publish pricing: seeing a number means booking a sales call. UnderHeard publishes every price, starts at €25 per month, and you can be running interviews today.
UnderHeard
From €25 per month, billed yearly
Every price is published. No call required to see a number.
- Free plan: 30 interview minutes per month
- Self-serve signup, live in five minutes
- Team plans from €499 per month
- EU data hosting, five languages, GDPR ready
- Ranked report with real quotes in three days
Listen Labs
Not published
No pricing on their website; the pricing page requires a demo.
- Demo and sales conversation to see cost
- No free plan listed on their site
- Enterprise research platform with recruited panels
- Data stored on servers in the United States, per their privacy policy
- Research decks and highlight reels as output
Side by side
| UnderHeard | Listen Labs | |
|---|---|---|
| Published pricing | Yes, from €25 per month | No, demo required |
| Free plan | Yes, 30 interview minutes per month | None listed |
| Self-serve signup | Yes | No, sales-led |
| Time to first interview | Minutes | A sales cycle |
| Interview style | Real five-minute voice conversations with adaptive follow-ups | In-depth async studies with participants recruited from a panel |
| What you get | One ranked report: themes, quotes, a recommendation, in three days | Research decks, personas and highlight reels |
| Data hosting | EU | United States, per their privacy policy |
| Best for | Teams who want answers from their own customers, at a published price | Enterprise insights teams running recruited-panel studies at scale |
Listen Labs details are from listenlabs.ai and its public legal pages, checked on 10 August 2026. If something has changed, tell us at support@underheard.ai and we will correct it.
An honest read
Choose UnderHeard if
- You want to know the price before you talk to anyone
- You want to interview your own customers, not a recruited panel
- You want to start today, free, and upgrade when it works
- EU data hosting matters to your legal or procurement team
- You want one ranked answer, not a stack of research artifacts
Choose Listen Labs if
- You need participants recruited for you at enterprise scale
- You run concept tests and brand studies across many markets
- Leadership expects polished research decks and highlight reels
- You have a dedicated research team and an enterprise budget
Frequently asked questions
How much does Listen Labs cost?
Listen Labs does not publish pricing on its website; getting a number requires booking a demo. UnderHeard publishes every price: individual plans from €25 per month and team plans from €499 per month, with a free plan to start.
Is UnderHeard really self-serve?
Yes. You can sign up, run your first interviews on the free plan, and upgrade from inside the product. A demo is there if you want one, never a requirement.
Where is my interview data hosted?
UnderHeard hosts customer conversation data in the EU and operates under GDPR. Listen Labs states in its privacy policy that data is primarily stored on servers in the United States.
Do the two products do the same thing?
They overlap on AI-moderated interviews but serve different jobs. UnderHeard interviews your own customers and ranks every conversation into one report of what to fix first. Listen Labs runs recruited-panel research studies for enterprise insights teams.
Can I try UnderHeard before paying?
Yes, two ways: the free plan gives you 30 interview minutes every month without a card, and new workspaces get two weeks of the full Team plan free.
What does the report look like?
Recurring themes ranked by how often customers raised them, real quotes as evidence, and a concrete recommendation, delivered in three days. There is a sample report you can read before signing up.