AI-led conversations with your guests and owners at the moments that matter: after check-in, after the stay, and the quiet weeks in between.
UnderHeard report
Finding 01Owners hear about problems before they hear about progress.
Cohorts build themselves from your owner list. Five minutes, no integration.
It speaks, listens, and takes notes on every answer.
Pauses, hesitation and tone get coded like words do.
Ranked reasons, real quotes, and a recommendation, in three days.
Every conversation compounds into one answer you can act on.
WhatsAppIn-appEmail inviteSMSWeb link
AirbnbVrbo
Booking.comGuestyHostawayLodgifyOwnerRez
What 30+ owner conversations said
30+ conversations, three days, one report. Ranked by how often owners raised it, unprompted.
"I found out from a guest review that my place was even booked last month."Interview 07, minute 14
"The dishwasher took three weeks. The guest review mentions it twice."Interview 19, minute 07
Mara K.Owner, 4 unitsProactive updates5:12
Jonas R.Owner, 2 unitsReporting context4:47
Sofia L.Renewal aheadSurprise costs6:03
Tomas E.Left in JuneProactive updates5:38
Lea M.Owner, 12 unitsTrust at scale4:21Insight
Owners hear about problems before they hear about progress. The silence in between is where trust erodes.
Insight
Monthly reports show numbers without explaining what changed. Owners want the story behind them.
Signal
Communication drops as the portfolio grows. The owners with the most units hear the least.
Quote
"Nobody wants to admit they felt ignored."
Yes. Start with a plain owner or guest list. No system connection is required to begin.
Provide names and mobile numbers or email addresses for the people you want to hear from.
Yes. HubSpot is supported for teams that want their customer conversations connected to their existing stack.
Yes. Enterprise includes custom PMS, CRM, and API integrations for teams that need a tailored connection.
Each conversation takes five minutes and gets beyond the first answer to the reason that matters.
Your ranked report arrives in three days, with reasons, real quotes, and recommendations for what to improve first.
Yes. Choose the cohort that matters to your portfolio, then provide the list to begin the study.
No. UnderHeard reaches people through the conversation channel selected for the study.
Only the information needed to contact people is required. Interviews are recorded only with explicit consent, and every study runs under a data processing agreement.
Yes. Enterprise supports multi-brand and multi-market teams with custom conversation volume.
